Privacy Policy

Last updated: 5 November 2026 Mancia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 1. Who we are Mancia is an Italian restaurant located on Newland Avenue in Hull. The business operating Mancia is responsible for personal information collected through our website, reservation system and direct interactions with customers. Mancia Italian Restaurant 158 Newland Avenue Hull HU5 2NN United Kingdom Telephone: 01482 768675 Email: mancia.restaurant@gmail.com Website: www.mancia.co.uk 2. Information we may collect Depending on how you use our website, make a reservation or contact us, we may collect: Your name, email address, telephone number, reservation details including date, time and number of guests, information about special occasions or private dining enquiries, messages and other information you choose to provide, dietary requirements, allergies or accessibility information relevant to your visit, and previous reservation information where lawfully held. We may also collect technical information such as IP address, browser type, device type, website usage information and cookie or analytics information where applicable. We only collect personal information that is reasonably necessary for the relevant purpose. 3. How we use your information We may use your personal information to manage and confirm table reservations, send booking confirmations and updates, contact you regarding your reservation, respond to enquiries, manage private dining and special event requests, accommodate dietary or accessibility requirements, provide customer service, operate and protect our website, understand how our services are used and meet applicable legal obligations. We may also use your information to communicate restaurant news, special offers or events where permitted by law. We do not sell your personal information. 4. Our legal basis for using your information We process personal information only where we have a lawful basis under UK data protection law. Contract or steps before entering into a contract Where information is necessary to arrange a reservation, respond to a booking request or provide a service you have requested. Legitimate interests Where processing is reasonably necessary to operate our restaurant, respond to customers, maintain website security, improve our services or manage our business, provided your rights and interests do not override those interests. Legal obligation Where we need to process or retain information to comply with applicable UK laws or regulatory requirements. Consent Where you have specifically agreed to a particular use of your information, including certain marketing communications or non-essential cookies where consent is required. You may withdraw consent at any time where our processing relies on consent. 5. Allergies, dietary requirements and sensitive information If you choose to tell us about food allergies, medical dietary requirements, accessibility needs or other sensitive information, we will use those details only where necessary to accommodate your booking or request. Some of this information may qualify as special category personal data under UK data protection law. Where required, we will process such information only where we have a valid lawful basis and an appropriate additional condition, such as your explicit consent. Please provide only information that is relevant to your visit. 6. Table reservations and enquiries When you make a table reservation through our website or contact us directly, we may collect your name, telephone number, email address, number of guests, preferred date and time, and any additional information you choose to provide. We use this information to process your reservation, communicate with you and manage the restaurant's bookings. Where we lawfully hold information about previous reservations, we may use it to identify returning customers, avoid duplicate customer records and provide efficient booking management. If you contact us about a private event or special occasion, we may use the information you provide to respond to your enquiry and make the necessary arrangements. Reservation details may be accessible to authorised restaurant staff who need the information to manage bookings and provide customer service. 7. Marketing communications We may occasionally send information about Mancia, including special offers, events, seasonal menus and restaurant news, where permitted under UK law. Where consent is required, we will ask for your permission before sending marketing communications. Making a table reservation does not automatically mean you have agreed to receive promotional messages. You may unsubscribe or ask us to stop sending direct marketing at any time by contacting us. We do not sell or provide customer contact details to third parties for their own marketing purposes. 8. Cookies and website analytics Our website may use cookies and similar technologies. Some cookies are necessary for essential website functions, including reservation functionality and security. Other cookies or technologies may help us understand how visitors use our website, measure performance and improve our services. Where UK law requires consent before non-essential cookies or similar technologies are used, we will request your permission before activating them. You may also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality. 9. Who we may share information with We may share personal information with trusted organisations that help us operate our restaurant, website and reservation services where reasonably necessary. These may include website hosting and technical infrastructure providers, reservation and customer management system providers, email and communication services, analytics providers where used, professional advisers such as accountants or legal advisers, and public authorities where disclosure is required by law. Service providers acting on our behalf are required to handle personal information appropriately and only for authorised purposes. We do not sell customer information or share it with third parties for unrelated commercial purposes. 10. International transfers Some technology, hosting or communication providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law. This includes using recognised safeguards where required to ensure that personal information receives an appropriate level of protection. 11. How long we keep your information We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and business requirements. Reservation records are retained for as long as reasonably necessary to manage bookings, customer enquiries and related disputes. Customer enquiries are retained for the period reasonably required to respond to and resolve the enquiry. Marketing information is retained until you withdraw consent, unsubscribe or object to direct marketing, subject to retaining minimal information where necessary to respect your preferences. Financial and accounting records may be retained for longer periods where required by applicable UK law. Technical and security records may be retained for a reasonable period where necessary to maintain and protect our website and systems. When information is no longer required, it will be deleted, anonymised or securely disposed of. 12. Security We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to customer information is limited to authorised staff and service providers who require it for legitimate business purposes. Although we take reasonable precautions to protect information, no internet-based system can guarantee absolute security. 13. Your data protection rights Under UK data protection law, depending on the circumstances, you may have the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, request restrictions on how your information is processed, object to certain uses of your information, request transfer of eligible information to yourself or another organisation, and withdraw consent where processing is based on consent. You also have the right to object to direct marketing at any time. These rights are subject to applicable legal conditions and exceptions. To exercise any of these rights, please contact us using the details provided below. We will respond in accordance with applicable UK data protection requirements. 14. Links to other websites Our website may contain links to third-party websites, social media platforms or other external services. These websites operate independently and may have their own privacy policies. Mancia is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before providing personal information. 15. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our website, reservation system, services or legal obligations. The latest version will be published on this page. The date at the beginning of this policy indicates when it was last updated. 16. Contact us If you have questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us. Mancia Italian Restaurant 158 Newland Avenue Hull HU5 2NN United Kingdom Telephone: 01482 768675 Email: mancia.restaurant@gmail.com Website: www.mancia.co.uk 17. Complaints If you have concerns about how we collect, use or protect your personal information, please contact us first so that we can try to resolve the issue. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Information Commissioner's Office Website: www.ico.org.uk