Terms and Conditions

Last updated: 5 November 2026 These Terms & Conditions apply to the use of the Mancia website, table reservations, enquiries, promotions and other services provided by the restaurant. Mancia Italian Restaurant 158 Newland Avenue Hull HU5 2NN United Kingdom Telephone: 01482 768675 Email: mancia.restaurant@gmail.com Website: www.mancia.co.uk 1. Website use The information provided on our website is intended to help customers learn about our restaurant, menus, offers, events and services. We aim to keep information accurate and up to date, but menus, prices, opening hours, availability, offers and other information may change from time to time. Nothing on this website affects your statutory rights as a consumer. 2. Table reservations Reservations can be made through our website or by contacting the restaurant directly. Please provide accurate contact details when making a reservation so that we can contact you if necessary. All reservations are subject to availability and are confirmed once you receive confirmation from Mancia or through our booking system. If your plans change, please cancel or amend your reservation as soon as reasonably possible so that we can make the table available to other customers. If you are running late, please contact the restaurant. We will make reasonable efforts to accommodate delayed arrivals, but we cannot guarantee that your table will remain available if you arrive significantly later than your reserved time. For larger groups, special occasions or certain dates, additional booking arrangements may apply. Any specific requirements will be explained before your reservation is confirmed. 3. Deposits and cancellations Standard table reservations do not require a deposit unless explicitly stated during the booking process. Where a deposit or advance payment is required for a special event, large group or private function, the amount and applicable cancellation conditions will be explained before the booking is confirmed. Any cancellation charge or amount retained from a deposit must be reasonable and reflect the circumstances of the booking and any resulting losses, taking account of our ability to reduce those losses. If Mancia cancels a reservation for which a deposit has been paid, the deposit will be refunded unless an alternative arrangement is agreed with the customer. Nothing in these conditions affects your statutory consumer rights. 4. Private functions and events Enquiries about private functions, celebrations, large parties or special events do not constitute confirmed reservations until arrangements have been agreed with Mancia. Private events may be subject to separate arrangements concerning guest numbers, menu selections, deposits, payment schedules, cancellation conditions, use of designated areas, arrival and finishing times or additional services requested. Any specific terms will be communicated and agreed before the booking is confirmed. Where separate event terms have been agreed, those terms will apply alongside these general Terms & Conditions. 5. Menus and prices We aim to ensure that all menus, descriptions and prices displayed on our website are accurate. Menu items, ingredients, prices and availability may change due to seasonal variations, supplier availability or operational requirements. Photographs displayed on our website are for illustration and presentation purposes. The appearance, portion size and presentation of individual dishes may vary. The prices displayed at the restaurant at the time of your visit will apply unless a different price has been specifically agreed in advance. Any changes to an agreed price will be communicated where applicable. 6. Allergies and dietary requirements If you or anyone in your party has a food allergy, intolerance or specific dietary requirement, please inform us when making your reservation and speak directly to a member of staff before ordering. We provide allergen information in accordance with applicable UK food law. Our kitchen handles a wide range of ingredients, including common allergens. Although we take reasonable precautions to manage allergens and reduce the risk of cross-contamination, we cannot guarantee that any dish will be completely free from traces of a particular allergen unless we have specifically confirmed that this can be achieved. Customers with serious allergies should not rely solely on website descriptions or menu symbols. Please speak directly with our restaurant team so that current ingredient and allergen information can be checked before ordering. 7. Alcohol Alcohol is sold and served in accordance with applicable UK licensing laws. We do not sell or serve alcohol to anyone under the age of 18. Customers may be asked to provide acceptable photographic identification as proof of age. We reserve the right to refuse the sale or service of alcohol where required by law or where our staff reasonably consider it necessary for safety or licensing reasons. Alcohol may only be served during the hours permitted by our premises licence. 8. Special offers and promotions Mancia may offer promotional menus, lunchtime deals, cocktail promotions, seasonal offers and special events. Each promotion may have its own eligibility requirements, availability, dates, times and conditions. These will be displayed alongside the relevant offer on our website or communicated at the restaurant. Unless otherwise stated, promotional offers are subject to availability and cannot be combined with other discounts or promotions. Some offers may apply only to selected dishes, drinks or menu categories. Promotional prices are valid only during the advertised periods and are subject to the specific terms of the offer. We may amend or withdraw promotions, provided this does not affect any binding agreement already formed with a customer. We reserve the right to refuse the application of a promotional discount where the published eligibility requirements have not been met. 9. Gift vouchers Where Mancia offers gift vouchers, they may be used towards eligible purchases at the restaurant subject to the conditions communicated when the voucher is purchased or issued. The value, validity period, redemption instructions and any restrictions will be provided with the voucher. Unless otherwise stated, gift vouchers cannot be exchanged for cash. Customers are responsible for keeping vouchers and redemption details secure. Lost, stolen or damaged vouchers may not be replaceable where their validity or remaining balance cannot reasonably be verified. Any additional conditions provided with a voucher will form part of these Terms & Conditions. Your statutory rights are not affected. 10. Customer behaviour We want Mancia to provide a welcoming, safe and comfortable environment for all guests and staff. We expect customers to treat other guests, employees and restaurant property with respect. We may refuse service or ask a person to leave where their behaviour is abusive, threatening, dangerous, seriously disruptive or unlawful. Customers are responsible for supervising children in their care while visiting the restaurant. Nothing in these Terms & Conditions permits discrimination contrary to applicable UK law. 11. Website availability and external links We aim to keep our website and online reservation system available and functioning correctly. However, we cannot guarantee uninterrupted or error-free access. The website may occasionally be unavailable due to maintenance, technical problems or circumstances outside our reasonable control. If you experience difficulties making an online reservation, please contact the restaurant directly. Our website may contain links to third-party websites, social media platforms or external services. We are not responsible for the content, availability or privacy practices of third-party websites. 12. Intellectual property Unless otherwise stated, the content of this website, including text, branding, photographs, graphics, designs and other materials owned by Mancia or its licensors, is protected by applicable intellectual property laws. Such materials may not be reproduced, distributed, modified or used for commercial purposes without appropriate permission. This restriction does not apply where use is permitted by law or where the content belongs to third parties who have authorised its use. 13. Liability Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation. We are not responsible for losses that could not reasonably have been foreseen when a contract with you was formed or for losses resulting from circumstances outside our reasonable control, except where the law provides otherwise. We take reasonable care in providing our services and maintaining the accuracy of information published on our website. 14. Privacy and personal information Personal information provided through our website, reservation system or direct contact with the restaurant is handled in accordance with our Privacy Policy. This may include customer contact information, booking details, special requests and other information voluntarily provided. Please refer to our Privacy Policy for information about what data we collect, how it is used, how long it is retained and your rights under UK data protection law. 15. Changes to these terms We may update these Terms & Conditions when our website, restaurant services, booking arrangements, promotions or legal obligations change. The latest version will be published on this page, together with the date it was last updated. Changes will not retrospectively alter rights or obligations already agreed with a customer unless permitted by law. 16. Governing law These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer, you retain any rights you have under applicable consumer protection law, including rights concerning where legal proceedings may be brought. 17. Contact For questions about these Terms & Conditions, table reservations, events or restaurant services, please contact: Mancia Italian Restaurant 158 Newland Avenue Hull HU5 2NN United Kingdom Telephone: 01482 768675 Email: mancia.restaurant@gmail.com Website: www.mancia.co.uk